Shipping policy

Every Grand Franc order is prepared with care, ready to begin its journey to you.

Complimentary US shipping

We offer complimentary shipping on orders delivered within the United States. Available delivery destinations are shown at checkout.

Order processing

Orders are typically prepared and dispatched within 2 business days.

Some items may require additional processing time due to low stock or dispatch from another warehouse. Processing time is separate from delivery time.

By placing an order, you acknowledge that processing may take longer in these circumstances. If your order is time-sensitive, please contact us before purchasing through the live chat at the Grand Franc storefront or support@grandfranc.com.

Following your creation

We’ll send tracking details when your order is on its way. Dispatch time is the time needed to prepare your order; it is separate from the carrier’s delivery time. Transit times vary by destination and may be affected by customs or local delivery conditions.

Here to help

For help with delivery or tracking, contact support@grandfranc.com or use our website’s live chat.